General Rules

After purchasing a seat at Fragapalooza, attendees may select a seat on the Seating Chart once seating opens to the public. Seating is on a first-come, first-served basis. Participants are encouraged to purchase and select their seats early to guarantee their seat preferences.

Clan Reservations

Gaming with your friends, family and clan is a key part of Fragapalooza, so we want to make every effort to allow our participants to sit together with those who matter the most.  If you would like to request a reserved block of seats for you and your group, please read the following before contacting us.

  1. Group reservations for seats are reserved on a first-come, first served basis.
  2. The size of a group reservation is based on seats purchased, not individual attendees. (eg: 8 people buying 2 seats each counts as a reservation of 16 seats)
  3. Reserved clan seating requires you to have 50% of the seats requested paid.
  4. Once a reserved block is granted, we will not move or relocate your reservation to another area after general seating has opened to the public.  If you need to expand your reservation after seating has opened to the public, the additional seats will be treated as a separate reservation request
  5. Your existing reservation will be forfeited to free up room for other participants if your group decides to evacuate their reserved area in favor of another free area.
  6. When choosing seats for your reservation, they should satisfy the following:
    • Be a contiguous block (All in one row, multiple rows back-to-back or face-to-face)
    • Not result in any small groups of isolated or individual seats (one vacant ‘spacer’ seat between you and another reservation for example)
  7. Fragapalooza does not guarantee we can accommodate all Clan Reservation requests. These are first come first serve, and only if vacant space exists for your request.

Send us an email via our Contact Us page with the following information and we will do our best to satisfy your reservation request:

  1. Clan Name
  2. Seats requested for reservation (Rows and Seat Numbers)
  3. Invoice numbers, or names of paid participants (to verify paid requirements above)
  4. Confirmation you have read this document

After receiving your Clan Reservation, you can manage your clan list here.  Anyone added to the group will be able to select one of your reserved seats.

Overflow Seating

It is always Fragapalooza’s intention to provide sufficient seating for everyone wishing to attend one of our events.  It may be necessary to add additional rows of seats to the seating chart (or add seats to existing rows) since we continue to accept participants until the day of the event,.  These overflow seats - once released - will become accessible to all participants for selection.

The addition of new seats may necessitate the repositioning of existing rows and the space in the aisles between existing rows.  Any participants wishing to relocate from their chosen seats to the new rows are free to do so at their discretion.

The decision to add these overflow rows is based entirely on seat sales for the upcoming event.  Overflow will NOT be added purely to provide unified seating for late Clan Reservation requests.  Fragapalooza however does reserve the right to utilize overflow seating as needed, and therefore may be used for additional reserved seating or other uses, and may not be limited to just general purpose consumption.

Local fire safety regulations require the inclusion of Fire Lanes in the floor plan.  The location of these fire lanes will be determined shortly before the start of our event based on final seat sales (after any Overflow Seating has been added).  As such, these fire lanes are not indicated on the Seating Chart. 

Additional Notes

Fragapalooza will not move or otherwise relocate any participants who have already selected their seat.  Fragapalooza will attempt to contact affected participants should extraordinary action be needed to resolve unexpected issues regarding the seating chart. We will do our best to accommodate user’s seating needs.

Please let us know If you or your group has any special requirements regarding accessibility.

Transferring Seats

Fragapalooza’s Website provides the facility to transfer paid seats between accounts.  Fragapalooza does not facilitate the exchange of any compensation for these seat transfers, nor will we revert transferred seats to their original owner after a transfer has been completed.

Thanks to our Sponsors of Fragapalooza

Every year Fragapalooza is possible thanks in large part to our very generous sponsors who help us out in numerous and fantastic ways, from providing essential services, equipment and computing to providing prizes and give-a-ways to our participants.  Without these sponsor's support, Fragapalooza wouldn't be the event it is each and every year!  

From Fragapalooza and on behalf of all its Participants we thank each and every one of our Sponsors!

If you, or a company you know/work for is interested in sponsoring Fragapalooza, please check out our Sponsorship Opportunities and/or Contact Us Now!

Sponsorship Opportunities

Fragapalooza is Canada's Premiere Video Gaming Event held primarily in the Edmonton Proper area for many years, spanning 24 hours by 4 days’ worth of Non-Stop Gaming, and it is completely run not-for-profit.  That is all the organization and staffing is completely Volunteer run, and all proceeds are rolled into each event's costs.  As such without Sponsorship each and every year Fragapalooza is not possible.

What sponsorship opportunities do I have?

As Fragapalooza's events are different every year we like to customize our relationship with our Sponsors directly based on your desires and our needs.  While traditional sponsorship usually suggests some form of monetary value for ROI; we at Fragapalooza believe that sponsorship can come in many forms and variations.  Whether this is in the form of Equipment to run the event, “Swag” to give away or Contests to run, anything that can strengthen our Sponsor’s exposure, awareness and ROI, while at the same time adding to the Fragapalooza Participant experience can only make this opportunity a beneficial relationship for us all.  Just contact us today to find out how: Sponsorship Form

How can I sponsor?

Every year Fragapalooza explores new ways to work with returning and new potential sponsors directly to better understand your needs as well as our ever evolving event.  We find the one-on-one approach to be both beneficial and informative for both parties.  Feel free to complete our Sponsorship Form as best you can and one of our volunteer staff will contact you once we receive your interest.  Some more common things Fragapalooza can offer, but not limited to, are:

  • Branding (T-Shirts, Posters)
  • Booth Space
  • Website Presence
  • Social Media Presence
  • Digital Signage
  • Opening/Closing Ceremonies Promotions
  • Stage Time Presence
  • Polling of Participants/Market Research

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What is Fragapalooza?

Funny you should ask... we thought long and hard about that question and figured we should probably tell you all about it; more so than one or two sentences could ever do.  So check out our About Fragapalooza page for more information!

What is a LAN Party?

A LAN party is a gathering of gaming enthusiasts all in one physical location. The idea is to enjoy gaming on a fast lag-free network while enjoying a social atmosphere with gamers who you may have only previously spoken to online.

Who is behind Fragapalooza?

Fragapalooza is brought to you by a team of gaming enthusiasts with almost 20 years of experience organizing LAN parties and other related gaming events as well as a wide range of related industry experience. Since 1997 we have pioneered the LAN Event and made Fragapalooza more than just computer gaming.

Can I help out?

If you are available to help out with the event, we could always use more people. When we put out the call for volunteers we'll ask via our website and give you information on how to sign up as a Volunteer. If you just want to help out packing down after the event that is always appreciated!

How do I book a seat?

You can sign up for an event seat by registering for this year’s event. You will not be able to reserve a seat until you pay for your registration. Unfortunately we cannot hold seats for people until they pay. Once your registration has been completed and paid, you'll be able to pick where you want to sit on our seating plan. We currently accept payment via Electronic Funds Transfer (EFT), Pay at Memory Express, or PayPal.

What is the refund policy?

Because we need to secure the venue and rentals as well as plan for a given number of attendees, we are unable to offer refunds. However your seat is transferable so you can give or sell your seat to someone.

How old do I have to be to attend?

We don't have an age limit on our events, however those under 18 are required to have signed parental consent to us before they can participate in the event. The forms will be available on our site shortly.

What can I play?

If it's a PC game and it has network capabilities, you can play it. Just find someone else on the LAN who wants to join in. You can also bring consoles.

What do I need to bring?

Fragapalooza is a Bring Your Own Computer (BYOC) event, so you'll need to bring everything related to your PC including all of your own software and games. You'll also need to bring a power strip as we provide one socket per participant.

Can I plug in my...?

Probably not! The only items you can plug into the Fragapalooza Event network are those relating to your PC and low powered peripheral items such as phone chargers. Items such as microwaves, kettles, mini-fridges and desk fans are not permitted.

What about consoles?

Consoles are Welcome! We don't mind if you want to setup a console at your seat too, but you'll have to use the same monitor as your PC and we ask that you only have one system plugged in at once.

Can I bring two screens?

No, there is only really sufficient room and power for one monitor per person. You may purchase multiple seats if you would like to have multiple monitors. You share a 6ft desk with another participant, so please be considerate with monitor sizes and other equipment on your desk.

Am I allowed to use speakers?

No, all sounds must be played through headphones.

Can I bring my own network kit for additional connections?

No. We provide one Cat5e cable per PC, any additional connections should be ordered when you book your place. The additional connections are only intended for items such as laptops or consoles, if you intend to bring a server to play on, then you need to place it in our FP Server farm area.

What about sharing files?

You are not permitted to share any copyright or illegal materials on our network.

Is there internet access?

Yes, there will be internet access at the events for key services such as web browsing, msn, irc etc. If you have any additional requirements for the internet access, ask us at the event.

Can I play online games at the event?

It is a LAN party, so really we'd like everyone to play on the LAN, but we appreciate that you may wish to play on an online server, so that will be ok. MMOs are permitted.

Will there be any servers running on the LAN?

We'll have a good range of dedicated servers available at the LAN, just ask us if you want us to host a server for any particular games?

Will you be running any tournaments?

Yes, we run a range of fun and prize-winning competitive tournaments at our main events.

Can I bring my own alcohol into the venue?

No, the venue premises are licensed therefore all drinks must be purchased from the bar. Anyone found to bring their own alcohol into the venue will be asked to leave the event and forfeit their registration for the remainder of the event.

What about food?

Leduc has a number of local restaurants as well as Moo's Sports Louge (Pub) and Dairy Queen located on site.

Where can I sleep?

If you need to sleep, then you can sleep in the designated areas located on the edge of the soccer pitch. We strongly recommend using earplugs in the communal sleeping areas. Alternatively, local hotels are listed under the relevant event pages.

Are there showers?

Yes, the LRC venue has showers available. Details of the location and opening times will be on the event intranet. Bear in mind they will be busy during peak times like first thing in the morning.

Who is responsible for my equipment at the LAN?

In short, You are - Fragapalooza does not take any responsibility for your equipment at any time during the event. You are strongly advised to take security measures such as locking your equipment to the table and not leaving small valuable items around. One of the best ways to protect your gear is to make friends with people around you and watch each other’s gear Fragapalooza was meant to be a Fun Social Event.

How do you know who should be in the event?

Everybody at the event will be given an ID Tag on a lanyard to wear. Anyone without an ID Tag will not be allowed in to the venue after hours. Staff will be on duty throughout the night to check ID Tags.

Is my equipment insured?

Insurance is not provided for your equipment, you are advised to make your own insurance arrangements. Some home contents providers will extend policies to cover you at such events. Public Liability insurance is provided, but this is for people not equipment.

Are there any first aiders at the event?

Qualified first aid cover is available during the business hours of the venue.

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Fragapalooza - The Digital Experience 08/06/2020 09:00 AM 62 Days